Frequently Asked Questions

Yes — កីឡដ្ឋាន operates under a Curacao eGaming license. This covers sports betting and casino products. Some countries (such as the US, UK, and Australia) restrict access to offshore-licensed platforms, so check your local laws before signing up. License status is displayed in the footer of the site.

The welcome offer carries a 30x playthrough on the bonus amount only, not your deposit. You must clear the requirement within 14 days of claiming it. Only bets placed on World Cup events at odds of 1.50 or higher count toward the rollover. Stakes larger than 50% of the bonus value are excluded from wagering calculations.

Predictions combine historical match data, team form metrics, player performance statistics, and head-to-head records sourced from official FIFA databases. The platform also factors in squad news (injuries, suspensions) updated up to kickoff. No prediction is guaranteed — odds reflect implied probability, not certainty.

First-time withdrawals require KYC verification: a government-issued photo ID (passport or national ID) and proof of address (utility bill or bank statement under 3 months old). The compliance team typically reviews documents within 48 hours. Withdrawals are held until verification is complete — this is a standard anti-money laundering requirement.

Yes — account settings include daily, weekly, and monthly deposit limits, as well as loss caps and session time reminders. Self-exclusion periods (7 days to permanently) can be set directly from your profile or by contacting support. Once self-exclusion is activated, you cannot log in until the period expires.

If a match is abandoned before completing 90 minutes and no official result is declared within 24 hours, bets are voided and stakes are refunded automatically. For partially completed matches where an official result stands, the result at the time of abandonment stands. Corner, card, and player prop markets follow the same rules unless stated otherwise in the specific market terms.